--- description: Answers to common billing questions for Capawesome Cloud — free trial, plan changes, invoices, payment methods, refunds, and billing support. title: Billing FAQ - Capawesome image: https://capawesome.io/docs/assets/images/social/cloud/organizations/billing/faq.png --- [Skip to content ](#billing-faq) [🔐 Introducing the **Capacitor Vault** plugin — store secrets behind biometrics or a device passcode. ](/blog/announcing-the-capacitor-vault-plugin/) * [ SDKs ](/docs/sdks/) * [ Formbricks ](/docs/sdks/capacitor/formbricks/) * [ Geocoder ](/docs/sdks/capacitor/geocoder/) * [ Google Sign-In ](/docs/sdks/capacitor/google-sign-in/) * [ Grafana Faro ](/docs/sdks/capacitor/grafana-faro/) * [ Gyroscope ](/docs/sdks/capacitor/gyroscope/) * [ Haptics ](/docs/sdks/capacitor/haptics/) * [ Home Indicator ](/docs/sdks/capacitor/home-indicator/) * [ In-App Browser ](/docs/sdks/capacitor/in-app-browser/) * [ Install Referrer ](/docs/sdks/capacitor/install-referrer/) * [ Keep Awake 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](/blog/) * Categories # Billing FAQ[¶](#billing-faq "Permanent link") Answers to the most common questions about billing for your Capawesome Cloud organization. For detailed walkthroughs, see [Manage Plans & Billing](/docs/cloud/organizations/billing/manage/) and [Invoices](/docs/cloud/organizations/billing/invoices/). ## Is there a free trial?[¶](#is-there-a-free-trial "Permanent link") Yes. New organizations can start a **14-day free trial** on any paid plan. A valid payment method is required upfront to prevent misuse of our Cloud infrastructure, but no charges are made during the trial. See [Free Trial](/docs/cloud/organizations/billing/manage/#free-trial) for details. ## How do I cancel my subscription?[¶](#how-do-i-cancel-my-subscription "Permanent link") Open the **Billing** page in the [Capawesome Cloud Console](https://console.cloud.capawesome.io/organizations/%5F/billing) and click **Cancel Subscription**. Cancellation takes effect at the end of the current billing period. See [Canceling Your Subscription](/docs/cloud/organizations/billing/manage/#canceling-your-subscription). ## How do I upgrade or downgrade my plan?[¶](#how-do-i-upgrade-or-downgrade-my-plan "Permanent link") Upgrades take effect immediately and are invoiced right away. Downgrades take effect at the next renewal, with any price difference automatically applied as credit to upcoming invoices. See [Upgrading Your Plan](/docs/cloud/organizations/billing/manage/#upgrading-your-plan) and [Downgrading Your Plan](/docs/cloud/organizations/billing/manage/#downgrading-your-plan). ## How do I switch between monthly and yearly billing?[¶](#how-do-i-switch-between-monthly-and-yearly-billing "Permanent link") You can switch billing intervals from the Billing page. Yearly plans are paid upfront for 12 months. See [Switching Billing Interval](/docs/cloud/organizations/billing/manage/#switching-billing-interval). ## How do I update my billing information?[¶](#how-do-i-update-my-billing-information "Permanent link") Open the **Customer Portal** from the Billing page to update your company name, billing address, VAT ID, or billing email. See [Billing Details](/docs/cloud/organizations/billing/manage/#billing-details). ## What payment methods are accepted?[¶](#what-payment-methods-are-accepted "Permanent link") All major payment methods supported by our Merchant of Record partners, including credit and debit cards. The exact list depends on your country and your provider. See [Payment Methods](/docs/cloud/organizations/billing/manage/#payment-methods). ## How do I view and download invoices?[¶](#how-do-i-view-and-download-invoices "Permanent link") Invoices are available in the Customer Portal of your Merchant of Record. Open it from the Billing page and download any invoice as a PDF. See [Invoices](/docs/cloud/organizations/billing/invoices/). ## Why is my invoice from Polar or Lemon Squeezy?[¶](#why-is-my-invoice-from-polar-or-lemon-squeezy "Permanent link") Capawesome uses a Merchant of Record (MoR) model, so [Polar](https://polar.sh/) or [Lemon Squeezy](https://www.lemonsqueezy.com/) is the seller of record for your subscription. They collect payment, charge applicable taxes, and issue your invoice. ## Can I switch from Polar to Lemon Squeezy (or vice versa)?[¶](#can-i-switch-from-polar-to-lemon-squeezy-or-vice-versa "Permanent link") Yes. New organizations use Polar by default, but you can request a switch to the other provider if you are experiencing payment issues. [Contact support](/docs/support/) to request the change. ## Can I get a refund?[¶](#can-i-get-a-refund "Permanent link") Refunds are handled on a case-by-case basis and must be requested through [support](/docs/support/). ## How do I contact support for billing issues?[¶](#how-do-i-contact-support-for-billing-issues "Permanent link") For general billing questions or refund requests, [contact Capawesome support](/docs/support/). For corrections to an existing invoice, contact your Merchant of Record directly — either [Polar Support](https://polar.sh/docs/support) or the [Lemon Squeezy Help Center](https://www.lemonsqueezy.com/help). June 30, 2026 Back to top ```json {"@context": "https://schema.org", "@graph": [{"@type": "TechArticle", "@id": "https://capawesome.io/docs/cloud/organizations/billing/faq/#article", "headline": "Billing FAQ", "name": "Billing FAQ", "description": "Answers to common billing questions for Capawesome Cloud — free trial, plan changes, invoices, payment methods, refunds, and billing support.", "inLanguage": "en", "url": "https://capawesome.io/docs/cloud/organizations/billing/faq/", "mainEntityOfPage": "https://capawesome.io/docs/cloud/organizations/billing/faq/", "author": {"@type": "Organization", "name": "Capawesome", "url": "https://capawesome.io", "logo": {"@type": "ImageObject", "url": "https://capawesome.io/assets/images/logo.svg"}}, "publisher": {"@type": "Organization", "name": "Capawesome", "url": "https://capawesome.io", "logo": {"@type": "ImageObject", "url": "https://capawesome.io/assets/images/logo.svg"}}}]} {"@context": "https://schema.org", "@type": "FAQPage", "mainEntity": [{"@type": "Question", "name": "Is there a free trial?", "acceptedAnswer": {"@type": "Answer", "text": "Yes. New organizations can start a 14-day free trial on any paid plan. A valid payment method is required upfront to prevent misuse of our Cloud infrastructure, but no charges are made during the trial. See Free Trial for details."}}, {"@type": "Question", "name": "How do I cancel my subscription?", "acceptedAnswer": {"@type": "Answer", "text": "Open the Billing page in the Capawesome Cloud Console and click Cancel Subscription. Cancellation takes effect at the end of the current billing period. See Canceling Your Subscription."}}, {"@type": "Question", "name": "How do I upgrade or downgrade my plan?", "acceptedAnswer": {"@type": "Answer", "text": "Upgrades take effect immediately and are invoiced right away. Downgrades take effect at the next renewal, with any price difference automatically applied as credit to upcoming invoices. See Upgrading Your Plan and Downgrading Your Plan."}}, {"@type": "Question", "name": "How do I switch between monthly and yearly billing?", "acceptedAnswer": {"@type": "Answer", "text": "You can switch billing intervals from the Billing page. Yearly plans are paid upfront for 12 months. See Switching Billing Interval."}}, {"@type": "Question", "name": "How do I update my billing information?", "acceptedAnswer": {"@type": "Answer", "text": "Open the Customer Portal from the Billing page to update your company name, billing address, VAT ID, or billing email. See Billing Details."}}, {"@type": "Question", "name": "What payment methods are accepted?", "acceptedAnswer": {"@type": "Answer", "text": "All major payment methods supported by our Merchant of Record partners, including credit and debit cards. The exact list depends on your country and your provider. See Payment Methods."}}, {"@type": "Question", "name": "How do I view and download invoices?", "acceptedAnswer": {"@type": "Answer", "text": "Invoices are available in the Customer Portal of your Merchant of Record. Open it from the Billing page and download any invoice as a PDF. See Invoices."}}, {"@type": "Question", "name": "Why is my invoice from Polar or Lemon Squeezy?", "acceptedAnswer": {"@type": "Answer", "text": "Capawesome uses a Merchant of Record (MoR) model, so Polar or Lemon Squeezy is the seller of record for your subscription. They collect payment, charge applicable taxes, and issue your invoice."}}, {"@type": "Question", "name": "Can I switch from Polar to Lemon Squeezy (or vice versa)?", "acceptedAnswer": {"@type": "Answer", "text": "Yes. New organizations use Polar by default, but you can request a switch to the other provider if you are experiencing payment issues. Contact support to request the change."}}, {"@type": "Question", "name": "Can I get a refund?", "acceptedAnswer": {"@type": "Answer", "text": "Refunds are handled on a case-by-case basis and must be requested through support."}}, {"@type": "Question", "name": "How do I contact support for billing issues?", "acceptedAnswer": {"@type": "Answer", "text": "For general billing questions or refund requests, contact Capawesome support. For corrections to an existing invoice, contact your Merchant of Record directly — either Polar Support or the Lemon Squeezy Help Center. June 30, 2026"}}], "url": "https://capawesome.io/docs/cloud/organizations/billing/faq/"} ```