---
description: Get help with Capawesome Cloud, including how to contact support and what information to provide for efficient assistance.
title: Support - Capawesome
image: https://capawesome.io/docs/assets/images/social/cloud/support.png
---

[ Skip to content](#support) 

[ 🎉 Introducing **Capawesome Platform** — one platform for Live Updates, Native Builds, App Store Publishing, and Insider SDKs.](https://capawesome.io) 

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# Support[¶](#support "Permanent link")

If you need help with Capawesome Cloud, you can contact our support team at [support@capawesome.io](mailto:support@capawesome.io).

We strive to respond to all inquiries within 24 hours. For customers with a Service Level Agreement (SLA), guaranteed response times apply. See the [SLA documentation](/legal/service-level-agreement/) for more information.

## Before contacting support[¶](#before-contacting-support "Permanent link")

Before reaching out, please check the following resources:

* **[FAQ](/docs/cloud/faq/)**: Frequently asked questions about Capawesome Cloud.
* **Documentation**: Review the documentation for the specific feature you're having trouble with.

## What to include in your support request[¶](#what-to-include-in-your-support-request "Permanent link")

To help us resolve your issue as quickly as possible, please include the following information in your support request:

### User ID[¶](#user-id "Permanent link")

Your User ID can be found in the [Account Settings](https://console.cloud.capawesome.io/settings/account) page of the Capawesome Cloud Console. Look for the **Support** section.

### Organization ID[¶](#organization-id "Permanent link")

Your Organization ID can be found in the [Organization Settings](https://console.cloud.capawesome.io/organizations/%5F/settings) page of the Capawesome Cloud Console. Look for the **Support** section.

### App ID[¶](#app-id "Permanent link")

The App ID can be found in the [App Settings](https://console.cloud.capawesome.io/apps/%5F/settings) page of the Capawesome Cloud Console. Look for the **Support** section.

### Additional information[¶](#additional-information "Permanent link")

Depending on the nature of your issue, you may also want to include:

* A detailed description of the issue, including any error messages.
* Steps to reproduce the issue.
* Screenshots or logs that may help illustrate the problem.
* The platform(s) affected (Android, iOS, Web).

May 7, 2026 

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