---
title: Support
description: Get help with Capawesome — community channels, email support, and what to include in a support request for fast assistance.
---

# Support

Get help across all Capawesome products — SDKs, Cloud, and Insiders.

## Community

For questions about the SDKs and general usage, the community is the best place to start:

- **[Discord](https://discord.gg/VCXxSVjefW){:target="_blank"}** — chat with the community and the team.
- **GitHub Discussions & issues** — ask questions and report bugs in the relevant SDK repository.

## Direct support

For Capawesome Cloud, Insiders, billing, and account issues, email [support@capawesome.io](mailto:support@capawesome.io). We strive to respond within 24 hours. Customers with a [Service Level Agreement](/legal/service-level-agreement/){:target="_blank"} get guaranteed response times.

## Before contacting support

Check the documentation for the feature you're having trouble with — many questions are answered there, and each Cloud product has a Troubleshooting page (try [Ask AI](../cloud/assist/ask-ai.md) for failed builds and deployments).

## What to include

To help us resolve your issue quickly, include:

- A detailed description of the issue and any error messages.
- Steps to reproduce, plus screenshots or logs where relevant.
- The platform(s) affected (Android, iOS, Web).
- For Cloud issues, your **User ID**, **Organization ID**, and **App ID** — each is shown under the **Support** section of the respective Settings page in the [Console](https://console.cloud.capawesome.io){:target="_blank"}.

## Stay updated

Subscribe to the [Capawesome newsletter](https://capawesome.io/newsletter/){:target="_blank"} for the latest news and releases.