Support¶

Sponsoring support¶

If you have questions about Insiders or are considering becoming a sponsor, please contact us at [email protected]. We are happy to help you with any questions you may have.

Technical support¶

We are committed to providing technical support, ensuring all interactions remain transparent and accessible. Our primary channels for technical inquiries, therefore, are our discussion boards and our issue trackers which are open to the entire community.

Discussion boards¶

Our discussion boards are the best place to ask questions, share knowledge, and provide feedback. They are open to the entire community and are a great place to get help from other developers who may have encountered similar issues. You can find our discussion boards on GitHub in our plugin repositories:

Please make sure to search the discussion boards before posting a new question. This will help us keep the discussion boards organized and make it easier for you to find the information you need.

Issue trackers¶

For bug reports and feature requests, please use the issue tracker in the respective plugin repository:

This transparent approach ensures that solutions can benefit the entire community and feature requests can get upvoted by the community which will affect the speed of its development. It also allows us to keep track of the progress of each issue and communicate with you effectively.

Prioritized support¶

Sponsors at the "Business Insider" tier or higher are eligible for prioritized support. While we cannot guarantee immediate resolution, as some problems are harder to fix than others, it ensures that your issues are addressed with urgency. Please contact us at [email protected] if you want to request prioritized support.