Support¶
If you need help with Capawesome Cloud, you can contact our support team at support@capawesome.io.
We strive to respond to all inquiries within 24 hours. For customers with a Service Level Agreement (SLA), guaranteed response times apply. See the SLA documentation for more information.
Before contacting support¶
Before reaching out, please check the following resources:
- FAQ: Frequently asked questions about Capawesome Cloud.
- Documentation: Review the documentation for the specific feature you're having trouble with.
What to include in your support request¶
To help us resolve your issue as quickly as possible, please include the following information in your support request:
User ID¶
Your User ID can be found in the Account Settings page of the Capawesome Cloud Console. Look for the Support section.
Organization ID¶
Your Organization ID can be found in the Organization Settings page of the Capawesome Cloud Console. Look for the Support section.
App ID¶
The App ID can be found in the App Settings page of the Capawesome Cloud Console. Look for the Support section.
Additional information¶
Depending on the nature of your issue, you may also want to include:
- A detailed description of the issue, including any error messages.
- Steps to reproduce the issue.
- Screenshots or logs that may help illustrate the problem.
- The platform(s) affected (Android, iOS, Web).