Before creating an issue¶
The maintainers of this project are trying very hard to keep the number of open issues down by fixing bugs as fast as possible. Please do the following things before creating an issue.
Upgrade to latest version¶
Chances are that the bug you discovered was already fixed in a subsequent version. Thus, before reporting an issue, ensure that you're running the latest version.
Search for existing issues¶
Before you go through the trouble of creating a bug report that is answered and closed right away with a link to the relevant documentation section or another already reported or closed issue or discussion, you can save time for us and yourself by doing some research:
- Search our issue trackers, as another user might already have reported the same problem, and there might even be a known workaround or fix for it. Thus, no need to create a new issue.
- Search our discussion boards to learn if other users are struggling with similar problems and work together with our great community towards a solution. Many problems are solved here.
After creating an issue¶
Once you've created an issue, we will try to help you as soon as possible. There are a few things you can do to speed up the process. Read on to learn more.
Create a pull request¶
You can try to debug the issue yourself and create a pull request with a solution. In this case, please follow our pull request guidelines. We will then review your pull request as soon as possible and release a new version.
Create a bounty¶
If you do not have the resources to create a pull request, you can also create a bounty for solving the problem. This motivates other developers to work on your issue and find a solution.
Prioritize your issue¶
If you need immediate support from one of our core developers, you can also have your issue prioritized. Just send us an email to firstname.lastname@example.org and mention your issue. We will then get back to you with a quote.