Manage Plans & Billing¶
All plan changes and payment details for your organization are managed from the Billing page in the Capawesome Cloud Console. Only members with the Owner or Billing role can make changes here.
This page is split into two parts: Plan Management covers your subscription, and Billing Information covers how you pay.
Plan Management¶
Free Trial¶
New organizations can start a 14-day free trial on any paid plan. A valid payment method is required upfront to start the trial. This is to prevent misuse of our Cloud infrastructure and does not result in any charges during the trial period.
When the trial ends, your organization is automatically moved to the selected paid plan and the first invoice is issued. You can cancel at any time during the trial to avoid being charged.
Viewing Your Current Plan¶
Your active plan, billing interval, and next renewal date are shown at the top of the Billing page.
Subscribing to a Plan¶
To subscribe to a paid plan:
- Go to the Billing page in the Capawesome Cloud Console.
- Select either Monthly or Yearly billing.
- Choose the plan that best fits your needs.
- Complete the checkout through Polar or Lemon Squeezy.
For plan details and pricing, see the pricing page.
Upgrading Your Plan¶
Upgrades take effect immediately. You are invoiced for the new plan right away, and the new features become available as soon as the payment is processed.
Downgrading Your Plan¶
Downgrades take effect at the next renewal date. You keep access to your current plan until then. The price difference between your old and new plan is automatically applied as credit to your upcoming invoice(s) — no action is needed on your side.
Switching Billing Interval¶
You can switch between monthly and yearly billing at any time. Yearly plans are paid upfront for 12 months and typically come at a discount compared to monthly billing.
Switching to a longer interval takes effect immediately and is invoiced immediately. Switching to a shorter interval takes effect at the next renewal, with any credit applied to upcoming invoices.
Canceling Your Subscription¶
To cancel your subscription:
- Go to the Billing page in the Capawesome Cloud Console.
- Click Cancel Subscription and follow the prompts.
Cancellation takes effect at the end of the current billing period. You keep full access to your plan until then, after which your organization is moved to the free tier. You can re-subscribe at any time from the same page.
Refunds¶
Refunds are handled on a case-by-case basis and cannot be requested directly from the Billing page. If you believe you are eligible for a refund, please contact support.
Billing Information¶
Payment Methods¶
We accept all major payment methods supported by our Merchant of Record partners, including credit and debit cards. The exact list depends on your country and the provider handling your organization.
To update your payment method:
- Go to the Billing page in the Capawesome Cloud Console.
- Click the button to open the Customer Portal (Polar or Lemon Squeezy).
- Add or update your payment method directly in the portal.
Billing Details¶
Billing details such as company name, billing address, VAT ID, and billing email are managed in the Customer Portal of your provider. Open the Customer Portal from the Billing page to edit them.
Tax (such as VAT or sales tax) is calculated and collected automatically by the Merchant of Record based on your billing address and tax ID.
Identifying Your Billing Provider¶
You can tell which provider handles your organization by opening the Customer Portal from the Billing page. If the portal shows Polar branding, your organization is on Polar. If it shows Lemon Squeezy branding, your organization is on Lemon Squeezy. All new organizations use Polar by default.
If you are experiencing payment issues with your current provider, you can request a switch to the other provider by contacting support.